Payments:
We accept payment via Paypal, Bank Transfer (BACS), Card payments through Paypal.
We do not store credit/debit card details or share customer details with any 3rd parties.
Checkout must be completed immediately at the close of sale, and all payments must be made within this time period.
If payment is not received within this time period, the order will be revoked and a Non-Paying alert will be filed. Please acknowledge our checkout request to advise of us of your preferred payment method immediately after close of sale. By placing an order you authorise us to contact third party organisations to verify your address and credit/debit card details and to make any enquiries that we deem necessary in connection with this. This information will only be used to establish the potential risk for us of selling Products to you. For our full terms and conditions, please see our Terms and Conditions section.
Return Policy:
We do our best to describe each item we sell accurately with a detailed description. If you have any questions please free to contact us by email sales@airdiffusers.co.uk or call us on tel: 0808 123 1213 (Mon – Fri, 8.00am – 5.00pm)
For our full terms and conditions, please see our terms and conditions section.
Returns Authorisation must be provided to you before sending the item back. Once authorisation has been given to you and the item is received back, we will check the basic information (including the serial number / nature of return) and you will be either offered a replacement or refund. All serial numbers on items are recorded before items are sent out to prevent items being switch and returned.
Please note where we are unable to change the item we reserve the right to provide a refund.
1. Faulty and Damaged Products
Products that are Faulty or Damaged In Transit (Rejected)
In the event that, upon delivery, it is apparent that a delivered Product is obviously faulty or damaged, you must report this to the delivery person at the time of delivery. If you do not wish to accept the delivery please write: ‘Faulty’ or ‘Damaged’ as the case may be on the delivery docket, together with a brief description of the particulars of the fault or damage. You should ask for and retain a copy of the delivery docket. The delivery person will then return the Product to the distribution centre. We will contact you to arrange reimbursement of your payment.
Products that are Faulty or Damaged in Transit (Accepted)
If you do happen to accept delivery of a Product and subsequently discover that it is faulty or damaged, DO NOT USE THE PRODUCT. In the event that you take delivery of the Product, but subsequently discover that the Product is faulty or damaged, you must inform us of this as soon as is reasonably possible by calling 0808 123 1213, describing the fault or damage in as much detail as possible. Photographs are often a good way to communicate specific damage. Any use by you of the Product will be construed as your acceptance thereof and will restrict our ability to replace or repair the Product or to refund you. Please retain all original packaging.
Once we have verified the fault or damage and advised you as such, you will be entitled either to have the Product replaced or repaired or to receive a refund for the Products. You will be offered a replacement or repair in the first instance, but where a replacement or repair is not possible, for example because the Product or parts no longer exist, a refund will be offered instead. All refunds are credited via your original payment method and will be credited within 30 days from our verification of the fault or damage.
2. Refunds and Replacement Items
Where a replacement or refund has been deemed appropriate, this can only be processed once the original goods are returned to us in their original state and condition. All instruction manuals, accessories, and cables must also be back in our possession, any products returned opened, incomplete or without the original packaging will incur a 20% restocking fee.
Please do not return items to the registered office but email us or call for a authorisation number first. Goods sent back, without prior authorisation, may not be identifiable and therefore no refund will be issued without seeking authorisation first.
A. Your Right to Cancel (Refund)
Under the Consumer Protection (Distance Selling) Regulations 2000, you have an right to cancel an order up to 14 working days after the day of delivery (the ‘Cancellation Period’, as defined below). You should exercise your right to cancel an order within the Cancellation Period by writing to us via e-mail at sales@airdiffusers.co.uk. Cancellation Period from the date you place an order until 14 working days after the Products have been delivered.
B. Return of Cancelled Product
Before Products can be returned you must contact us for returns authorisation. Please email us at sales@airdiffusers.co.uk.
We will provide you with details of how you should return Products, including the address to which you should return Products.
Where a Product has already been dispatched, customers exercising their right to cancel must ensure that reasonable care is taken of the Product and that the Product can be restored to us (at your expense) in an ‘as new’ condition, without any damage caused by excessive or unreasonable use. The Product must be returned in its original packaging to prevent any damage in transit. As we will need to return the Products to the Manufacturer, any unreasonable damage you have made to the Product may result in you not receiving a full refund . You must include with the Product all instruction manuals, cables, remote controls or any other accessories together with any premium offers or free gifts offered with the Product. You should return the Product as soon as possible following cancellation, either by making your own arrangements or by contacting us to arrange delivery. You will be liable for the cost of returning the Product. If you do not return the Product within the Cancellation Period or if you fail to make it available for collection, you are deemed to have accepted the Product and will be charged as per the order.
C. Refund of Cancelled Product
We will refund the purchase price of the Product only (less any cost of collection and recovery incurred by us in connection with the return of the cancelled Product) within 30 days of the receipt of the Product, subject to our checking that the Product is as new and complete. Please note that the original delivery charge has been subsidised and therefore the cost of collecting the item will be charged at commercial rates.
For our full terms and conditions, please see our Terms and Conditions section.
Delivery & Shipping Information:
Deliveries to the Scottish Highlands and non-mainland UK (Northern Ireland, Isle of Wight, Eire, Guernsey & Jersey, Isle of Man, Isles of Scilly, Orkney Isles, Scottish Isles and Shetland Isles) will incur an additional delivery charge. Current charges for delivery to Highlands for offshore isles please contact us.
We will make every effort to dispatch orders on the next day. We will try to notify you of any expected delays in despatching your order. When we advise you of an expected dispatch date you can decide whether to continue with your order.
Orders placed at weekends will not be dispatched until the following Monday.
We will offer a full refund if we cannot deliver your order in 3 working days.
If any stock items on an order are not available we may opt to dispatch a part delivery of the order at our discretion, or hold back the whole order until we are in receipt of any items which are out of stock, and dispatch the total order as one parcel.
We carefully pack each order and try to ensure that your order is received by you on time and in one piece. However, we are not responsible if your goods are lost or damaged in transit.
The courier services we use require all deliveries to be signed for. If nobody is at the delivery address to accept the delivery, the courier company leave a “calling card” advising you to get in touch with them to either arrange a second delivery or for you to collect your parcel from them. If a second delivery attempt is also unsuccessful, then a further fee is payable for any further delivery attempts. You are liable for this fee. After 7 days if you have not contacted the couriers to arrange collection or redelivery of the parcel then the parcel is automatically returned to M&A Air Conditioning Ltd. In this situation, you will be liable for costs associated with returning the parcel to us, and also for the cost of re-delivery to you.
Air Diffusers Ltd cannot be held responsible for any delays in delivery and accepts no liability whatsoever for costs incurred as a result of delays in delivery.